Support

We’re here to help!

We're here to help
Welcome to Ai Squared’s support section.  Here you can find all kinds of helpful information to diagnose problems you’re having, contact us with questions, learn more about our software, and much more.

Our top-notch support team of James, Michael, Lloyd, and Breton headed up by Gary, are here to help you every step of the way.  Don’t hesitate to contact us with any questions or problems that come up.  You can call us at (802) 362-3612 option #3 or send us an email.

Avast Antivirus Issue

An update to the Avast antivirus software is causing some problems with ZoomText, removing its activation.  Please see the Knowledge Base article that explains just how to fix this, or you can call us at 802-362-3612 option #3 for help.



Remote Control Support

Picture of a remote controlThe Ai Squared Technical Support Department offers remote control support allowing our Support Representatives to see your screen, control the mouse and work as if physically present to resolve issues that cannot be resolved via phone or email support.

* When instructed by a Support Representative, please click on the following link to start a Remote Session.



Picture of a camcorder

Tech Support Tips on Video!

Check out the tips and tricks section of our blog where you’ll find various tech support tips on video!  Check back often as we add new content frequently.


Latest News:

Picture of ZoomText running on a touch screen device

ZoomText 10.1 for Windows 8 is Released!

ZoomText 10.1 for Windows 8 is here, offering:

  • Full support for Windows 8 and 8.1
  • Support for touch screen devices
  • Support for Microsoft Office 2013
  • Support for Internet Explorer 10
  • Faster performance when viewing videos or playing games
  • Smooth mouse pointers
  • Additional magnification levels
  • ...and more!

ZoomText is the first product on the market to fully support the Windows 8 platform, including crystal clear text at all magnification levels.  Head on over to the website to learn more about all the new features or download a free 60-day trial to give it a try yourself.