Category: Activation

If ZoomText and Kurzweil (1000 or 3000) are installed on the same computer, ZoomText speech may say “Your license has expired” or “You do not have a valid license verification file.  This version is strictly for demonstration purposes only.”  This problem is due to ZoomText and Kurzweil installing different versions of NeoSpeech synthesizers.

When attempting to activate ZoomText, the following error message appears:

"You have entered a domestic ZoomText serial number. An International serial number is required to activate ZoomText on this system. Please enter an International serial number and try again."

On systems running Proventia Desktop security software, when attempting to activate ZoomText 9.0 an activation error dialog appears with error code “4: 15-0”.

When attempting to activate a ZoomText 9.0 District License, or transfer the activation license back to Ai Squared's activation server, an Activation Error dialog with error code 50-12 is displayed.

On systems containing Windows 2000 or NT4, if ZoneAlarm or eTrust EZ Firewall are running, starting a ZoomText trial will cause the system to hang or crash. When this occurs a ZT.exe error message also appears.

This problem is caused by incompatibility between ZoomText's trial protection mechanism and the firewall software (ZoneAlarm or eTrust EZ Firewall). 

On some systems, when attempting to activate ZoomText 8 (online or manually); one of the following errors may occur:

ZoomText 9.0 contains product activation technology designed to eliminate unauthorized use of ZoomText, without imposing a burden on legitimate users. Product activation is a simple, straightforward and anonymous process that takes just a few seconds to complete when performed over the Internet.

In Windows NT4, ZoomText's online product activation may fail if Microsoft Internet Explorer v3 or later is not installed on the system.

International single-user versions of ZoomText 8.01 and later contain Internet-based activation technology, which requires you to activate your copy of ZoomText in order to use it. Once you have installed ZoomText, you have 60 days to activate the program. When this period expires, you will not be able to use ZoomText until you activate it.

In Windows XP, after successfully activating ZoomText (international single-user versions only) you are prompted to activate again after a short period of time — days, weeks or months.  Over time, the problem repeats itself, until eventually you are unable to reactivate your product.