Category: DocReader

When running ZoomText with a java application, you may experience any or all of the following:  

• Screen corruption as you move the mouse ("mouse erasing")
• No tracking while typing or tabbing
• No typing echo while typing
• No screen reading while tabbing

On some websites, ZoomText's AppReader and DocReader may skip text, fail to read text, or freeze up.

When starting AppReader or DocReader in Microsoft Word, one of the following errors occurs:

"An unknown error has occurred while starting AppReader ID#0"
"An unknown error has occurred while starting DocReader ID#0"

or the AppReader tool appears but reading cannot be initiated.

When attempting to use ZoomText’s AppReader and DocReader tools in Adobe Reader 8 or Adobe Acrobat 8 the following error occurs:

“AppReader/DocReader was unable to detect an active document window. Click in your document and restart AppReader/DocReader (ID #9).”

When attempting to start AppReader or DocReader in Internet Explorer 7, the following error occurs:

“AppReader/DocReader was unable to detect an active document window. Click in your document and restart AppReader/DocReader (ID #9).”

ZoomText’s SpeakIt Tool fails to read text in Internet Explorer 7.

When using NeoSpeech to read documents in DocReader, increasing or decreasing the reading rate while continuously reading a document does not immediately take effect. DocReader keeps reading with the same rate until the user pauses and restarts DocReader, or DocReader pages to a new section of text.

Symbol characters that appear in MS Word and PDF documents may not be read and/or displayed correctly by ZoomText's reading tools - AppReader, DocReader and the SpeakIt tool. For example, some bullet symbols are announced as a "question mark" and are displayed as a square in DocReader.

ZoomText's reading tools (AppReader, DocReader or Text Reading) are not reading Microsoft Word and/or Excel documents when they are opened in Internet Explorer, or when they are embedded objects within another document.

When starting AppReader or DocReader on a web page in Internet Explorer:

ZoomText 9.01 provides the following support for Adobe Acrobat Professional version 7.0 (without special settings).

ZoomText 8.10 introduced support for reading PDF documents in Adobe Reader version 6.0.1 and later. This support, although very useable, has several limitations — requiring special settings and workarounds to overcome them. Subsequent releases of ZoomText, versions 8.11 through 8.13 and 9.0 provide greatly expanded PDF support, included the following:

When attempting to read multi-column documents with ZoomText's AppReader, DocReader or Text Reading commands, ZoomText is reading across columns of text, rather than within one column at a time. In addition, some of the navigation commands may not  operate (e.g. Say Previous/Current/Next Paragraph).

This article contains answers to frequently asked questions about ZoomText's support reading PDF documents. If the questions and answers you are looking for are not contained in this article, please contact Ai Squared's technical support department at support@aisquared.com.