Category: Installation

The table below shows the versions of Microsoft Windows supported by ZoomText v5 and later.

When running ZoomText with a java application, you may experience any or all of the following:  

• Screen corruption as you move the mouse ("mouse erasing")
• No tracking while typing or tabbing
• No typing echo while typing
• No screen reading while tabbing

When installing BigShot 2.0 onto a system containing Windows 95, the following error may occur:

"_inst5176 performed an illegal operation in Softlocx4.ocx" 

This article provides information and instructions for increasing the number of users for a ZoomText 9.0 Network License. The requirements and steps for increasing the number of license users vary depending on the starting and ending versions in the update process, so please read this article completely before executing this process.

This article provides information and instructions for updating the installed version for a ZoomText 9.0 Network License, including the ZoomText network server and network clients. The requirements and steps for updating a ZoomText network license vary depending on the starting and ending versions in the update process, so please read this article completely before executing this process.

To accelerate the task of performing multiple installations of ZoomText, the ZoomText Setup program can be executed with command line parameters, resulting in a ‘silent installation' that completes automatically.

When attempting to install a ZoomText 9.0 network client, the following setup error occurs:

"The network server installation is invalid or corrupt. Please notify your system administrator."

Afterward, the setup program will abort.

On some systems, while installing or starting ZoomText or BigShot, the following errors may occur:

• "16 bit windows subsystem c:\windows\system32\config.nt. This system file is not suitable for running msdos and MS Windows applications. Close to terminate the applications."
• "16 bit windows subsystem c:\windows\system32\autoexec.nt. This system file is not suitable for running msdos and MS Windows applications. Close to terminate the applications."

When you install the ZoomText Network Server on a Windows 98 or Windows Millennium computer, and then attempt to install a ZoomText network client on the same computer, the following setup error will occur:

"The network server installation is invalid or corrupt. Please notify your system administrator."

Afterward, the setup program will abort.

To update a ZoomText 9.0 network license from version 9.00 to 9.02, you must update the ZoomText network server and each of the ZoomText network clients. This document provides instructions for completing the 9.02 update.

Uninstalling ZoomText Xtra version 7.10 Trial breaks OPENBook.

Infovox 330 version 2.1.4 is not selectable from the ZoomText Xtra 7.10 synthesizer list box. This is true even though the ZoomText Xtra Setup program shows the Infovox synthesizer as a "default synthesizer" option.

ZoomText Xtra (v7) and JAWS can co-exist in Windows XP, 2000 and NT 4.0; as long as ZoomText is installed first. In Windows XP you must be running ZoomText 7.11 or later. In Windows 2000 and NT 4.0 you must be running ZoomText 7.10 or later.

When attempting to install a ZoomText update (via the ZoomText Update Wizard), a “Microsoft VC++ runtime error” will occur if the user does not have rights to the following directory:

C:\Program\Files\Installshield Installation Information\UpdateService\Database

hen a ZoomText update is available, the InstallShield update service (agent.exe) creates and/or writes to the ‘update.ini' file located in this directory. If the user does not have write privileges to this directory, the InstallShield agent crashes and generates the Microsoft VC++ error.

On systems containing French or German versions of Windows XP, 2000 or NT4, and utilizing the NTFS file system; the following errors may occur when attempting to run ZoomText:

"ZoomText is not properly installed. Please run the installation program again."

These errors occur because the user does not have required execution privileges for the following files:

On systems containing Windows XP, 2000, or NT 4.0; if ZoomText version 7.06 or 7.1x exist on the system and you attempt to install ZoomText 8 (versions 8.00 through 8.10.x), an "RPC error" or "Remote Procedure Call failed" may occur during the setup procedure. This causes the Setup program to exit without completing the installation of ZoomText 8.

Note: This problem does not occur when installing ZoomText 8.11 or later from a product or trial CD. 

In Microsoft Word XP (aka Word 2002), when viewing a document that contains a watermark image, a black band may appear on the page, obscuring the watermark and other document objects. This problem is known to occur when ZoomText is installed on the system, and can occur with or without ZoomText running.

ZoomText installation hangs/freezes or does not complete installation successfully.

The ZoomText display driver has not been properly installed on the machine, and/or a video driver conflict has removed the ZoomText display driver on the machine.

ZoomText 7.1 does not include built-in support for DCM - a Microsoft technology that provides improved compatibility between multiple assistive technology (AT) aids installed in the same computer. DCM is primarily designed to resolve compatibility issues between screen magnifiers and screen readers. Without DCM support, if other AT aids are installed, ZoomText and/or another AT aid may not run properly. Observed problems include corrupted portions of the screen, partial loss of screen reading output, failure of an AT program to run, and system crashes.

When installing BigShot, the Setup program may prompt you to restart the system. This step is necessary to complete the installation of the updated system components. If you choose not to restart the system and attempt to run BigShot, you may encounter the following errors:

When running ZoomText 8.0x or 8.1 with TurboTax 2003, the following screen corruption problems may occur:

ZoomText 8.10 introduced support for reading PDF documents in Adobe Reader version 6.0.1 and later. This support, although very useable, has several limitations — requiring special settings and workarounds to overcome them. Subsequent releases of ZoomText, versions 8.11 through 8.13 and 9.0 provide greatly expanded PDF support, included the following:

When attempting to read multi-column documents with ZoomText's AppReader, DocReader or Text Reading commands, ZoomText is reading across columns of text, rather than within one column at a time. In addition, some of the navigation commands may not  operate (e.g. Say Previous/Current/Next Paragraph).

This article contains answers to frequently asked questions about ZoomText's support reading PDF documents. If the questions and answers you are looking for are not contained in this article, please contact Ai Squared's technical support department at support@aisquared.com.

ZoomText 9.0 contains product activation technology designed to eliminate unauthorized use of ZoomText, without imposing a burden on legitimate users. Product activation is a simple, straightforward and anonymous process that takes just a few seconds to complete when performed over the Internet.