KB: Activation Error: “You have entered a domestic ZoomText serial number . . .”
KB#: 159
Last updated: March 11 2009
The information in this article applies to:
- Domestic versions of ZoomText 9
PROBLEM
When attempting to activate ZoomText, the following error message appears:
"You have entered a domestic ZoomText serial number. An International serial number is required to activate ZoomText on this system. Please enter an International serial number and try again."
This problem occurs for one of the following reasons:
- You are attempting to activate a domestic version of ZoomText (i.e. using a domestic serial number) on an international version of Microsoft Windows (i.e. not a U.S. or Canadian version of Windows).
- You are running a domestic version of Microsoft Windows (U.S. or Canadian version), but your regional settings have been switched to another language.
SOLUTION
When installing ZoomText on an international version of Windows:
If you own a domestic version of ZoomText, but need to install it on an international version of Microsoft Windows, you will need to upgrade your copy of ZoomText to an international version. Contact your local ZoomText dealer or Ai Squared to purchase your upgrade.
When installing ZoomText on a domestic version of Windows:
If you are installing a domestic version of ZoomText on a domestic version of Microsoft Windows (U.S. or Canadian version), make sure your regional settings are set to "English (United States)" or "English (Canada)", as follows:
- In the Windows Start menu, select Control Panel > Regional and Language Options > Advanced (tab).
- Under Language for Non Unicode Programs , select "English (United States)" or "English (Canada)".
- Click the OK button.
- Click the Yes button in the next two dialog boxes.
Windows will restart your system.
- After your system has restarted, you can activate ZoomText.
MORE INFORMATION
Here is a utility that can tell you what languate Windows is running: http://www.zoomtext.com/software/techsupport/misc/WindowsLanguage.vbs
When running versions of ZoomText before 9.04, If you change the regional settings after ZoomText has been activated, ZoomText will deactivate itself and start up as a trial (or expired trial). Then, if you attempt to activate you will encounter the error message described in this article. Changing the regional settings back to English (United States) or English (Canada) will allow you to re-activate ZoomText.
If you need assistance activating your ZoomText software, you may call Ai Squared's activation support line at the following telephone numbers:
- In North America , call toll-free (866) 331-1233
- Outside North America , call (802) 362-5393
Monday through Friday, 9am to 5pm Eastern Time.
