KB: Video Corruption when running ZoomText in Office XP
KB#: 028
Last updated: March 01 2006
The information in this article applies to:
- ZoomText 8.0
- ZoomText Xtra (version 7)
PROBLEM
When running ZoomText with Microsoft Office XP applications - including Word 2002, Excel 2002 and PowerPoint 2002 - ZoomText's magnified view may become corrupted. For example, unmagnified objects (pictures and graphics) may appear in front of ZoomText magnified view. As you move the mouse over these objects, they are erased.
CAUSE
Office XP makes extensive use of a new Microsoft technology, called GDI+. GDI+ gives application programs the ability to perform graphical output directly to the screen, bypassing the normal video processing used by screen magnifiers.
SOLUTION
If you are running ZoomText 8.0
This problem is resolved by installing Office XP Service Packs 1 and 2 (SP1 and SP2).
To obtain the Office XP service packs:
The Office XP service packs are available for downloaded from Microsoft's website:
- Office XP Service pack 1 (SP1): http://office.microsoft.com/downloads/2002/oxpsp1.aspx
- Office XP Service pack 2 (SP2): http://office.microsoft.com/downloads/2002/oxpsp2.aspx
Note: Office XP Service Pack 1 (SP1) must be installed in order to install Office XP Service Pack 2 (SP2).
If you are running ZoomText Xtra (version 7)
This problem is resolved by updating to ZoomText 7.11 and installing Office XP Service Packs 1 and 2 (SP1 and SP2).
To obtain ZoomText 7.11:
Users of ZoomText 7.10 can download a free 7.11 update from www.aisquared.com. Users of ZoomText 7.0x must purchase the 7.11 upgrade. For more information, call Ai Squared at (800) 859-0270 or email sales@aisquared.com.To obtain the Office XP service packs:
The Office XP service packs are available for downloaded from Microsoft's website:
- Office XP Service pack 1 (SP1): http://office.microsoft.com/downloads/2002/oxpsp1.aspx
- Office XP Service pack 2 (SP2): http://office.microsoft.com/downloads/2002/oxpsp2.aspx
Note: Office XP Service Pack 1 (SP1) must be installed in order to install Office XP Service Pack 2 (SP2).
