KB: Continuous reboot or BSOD after installing ZoomText or BigShot

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KB#: 103
Last updated: March 01 2006

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The information in this article applies to:

• ZoomText 9.0
• ZoomText 8.1 and 8.0
• ZoomText 7.1 and 7.0
• BigShot 2.xx

PROBLEM

On systems containing Intel 82845/65G graphics adapters, after installing ZoomText or BigShot the system may crash on startup, resulting in a perpetual reboot or blue screen critical error window (a.k.a. “blue screen of death” or BSOD).

This problem occurs due to conflicts with the Intel ‘IGFX Tray' applet, a non-essential utility that provides access to the Intel configuration and diagnostics application.

SOLUTION

To resolve this problem, disable the IGFX Tray applet in the Windows startup items as follows:

1. Power up your system and immediately hold down the F8 key – until the system startup options appear.
2. In the system startup options, choose Safe Mode.
3. Uninstall ZoomText and/or BigShot.
4. In the Windows Start menu, select Run…
5. In the Open: text box, type: MSCONFIG
6. Click the Ok button.
7. In the System Configuration Utility, select the Startup tab.
8. Under Startup Items, uncheck ‘igfx', ‘igfxtray' and ‘hkcmd' (any that exist).
   
   These startup items are non-essential and do not hinder the performance of your PC, they are merely tray applications to help access functionality present within the Display Settings window.
9. Click the OK buttons.
10. Restart your system.
11. Reinstall ZoomText and/or BigShot.

Note: If you are using a USB keyboard, you will need to attach a PS/2 keyboard to complete this procedure.