KB: Unable to update ZoomText Trial using update wizard
KB#: 107
Last updated: February 27 2006
The information in this article applies to:
- ZoomText 8.11.1 FTP trials (downloaded from the Ai Squared website)
PROBLEM
After downloading and installing the ZoomText version 8.11.1 trial, the ZoomText Update Wizard no longer updates ZoomText. When you attempt to update, the wizard indicates that an update is available, but the progress bar remains static on the screen (no progress) and fails to exit.
SOLUTION
To resolve this problem you must have (or update to) Internet Explorer v5.5 or later, and download the new InstallShield update service from:
http://saturn.installshield.com/isus/310/sdk/installshieldupdateservicesdk.exe
After installing the new update service, run the ZoomText Update Wizard again.
