KB: ZoomText activation failures in Windows XP
KB#: 108
Last updated: March 01 2006
The information in this article applies to:
- ZoomText v8.00 through 8.12 (International single-user versions only)
- Windows XP systems
PROBLEM
In Windows XP, after successfully activating ZoomText (international single-user versions only) you are prompted to activate again after a short period of time — days, weeks or months. Over time, the problem repeats itself, until eventually you are unable to reactivate your product.
This loss of ZoomText activation is caused by Windows XP's pre-fetch defragging process.
SOLUTION FOR ZOOMTEXT 8.1x
If you are running ZoomText 8.1x, this problem can be resolved as follows:
- Download and install the latest ZoomText update, version 8.12.1 or later. The update can be obtained (free of charge) using ZoomText's Automatic Updating feature, enabled in the Program Preferences dialog. You can also download the update from Ai Squared's 'Updates' web page: http://www.aisquared.com/Support/Updates.cfm.
- After you have installed the update and restarted ZoomText; if your activation is already in a failed state, the fix will be applied immediately and you will be prompted immediately to activate ZoomText one more time, completing the fix. If your ZoomText activation is not in a failed state, the fix will not be applied until it is needed.
SOLUTION FOR ZOOMTEXT 8.0x
For users of ZoomText 8.0, if you are unable to reactivate ZoomText you will need to contact Ai Squared's Product Support department to receive a new activation code. Note: When contacting Ai Squared, you will need to provide your ZoomText serial number.
CONTACTING AI SQUARED PRODUCT SUPPORT
You can contact Ai Squared's product support department by phone or email, as follows:
Tel: (802) 362-3612
Email: support@aisquared.com
