KB: AppReader and DocReader do not work in Internet Explorer web pages

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KB#: 121
Last updated: March 01 2006

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The information in this article applies to:

• ZoomText 8.xx
• ZoomText 9.xx

PROBLEM

When starting AppReader or DocReader on a web page in Internet Explorer:

1. AppReader tool opens but does not start reading at all.
2. One of the following DocReader error messages appears:
   
   "A DocReader module (Internet Explorer) is not responding. Please try again. If this error continues to occurr, restart your application (ID#14)"
   
   "An internal error has occurred while starting DocReader (ID#1)"

CAUSE

IE AHOI plug-in necessary to make AppReader and DocReader work in Internet Explorer may be disabled.

SOLUTION 1

1. Open Internet Explorer.
2. Click on Tools > Manage Add-ons menu (only available with IE 6.0 XP SP2).
3. In the list of add-ons, you will see the following:
   "AhIeBhoClass (Not verified) Ai Squared Disabled Browser Helper Object ah_ie_bho.dll"
4. Highlight "AhIeBho Class"
5. Below the list, check to see if this add-on is disabled. If so, click on the Enable radio button to re-enable it.
6. Click OK
7. Restart Internet Explorer

SOLUTION 2

1. Open Internet Explorer.
2. Click on Tools.
3. Click on Internet Options.
4. Click on Advanced button.
5. Make sure the following box has a checkmark in it: Enable third party browser extensions.
6. Click OK.
7. Restart Internet Explorer.

COMMENT

This problem will be resolved in a future release.