KB: ZoomText setup will fail on systems with multiple monitors or multi-display video cards

---

KB#: 122
Last updated: March 01 2006

---

The information in this article applies to:

• ZoomText 8.11 and earlier
• ZoomText 9.xx

PROBLEM

When trying to install ZoomText on a system configured for multiple display devices (also referred to as "dual monitors"), the following problem may occur:

• Setup will display a message window, alerting the user to the problem, requiring to disable the secondary display before proceeding with the setup.
• Setup will exit.

SOLUTION

To resolve this problem you must disable all secondary display devices, as follows:

1. If you are experiencing system reboots on startup, restart Windows in Safe Mode. Otherwise, skip to step 2.
2. In the Windows Start menu, select Control Panel.
3. If the Control Panel is in Category View, click on the Performance and Maintenance icon. If the Control Panel is in Classic View, skip to step 4.
4. Click on the System icon.
5. In the System Properties dialog box, select the Hardware tab.
6. Click the Device Manager button.
7. Double-click Display adapters.
8. Right-click on each device ending with 'Secondary'.
9. In the shortcut menu, select Disable.
10. Restart your computer.

COMMENT

ZoomText currently does not support multiple display devices.