KB: Error “ID#9” when starting AppReader or DocReader in Internet Explorer 7 (IE7)

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KB#: 162
Last updated: November 02 2006

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The information in this article applies to:

• ZoomText 8.xx
• ZoomText 9.0x through 9.03.1

PROBLEM

When attempting to start AppReader or DocReader in Internet Explorer 7, the following error occurs:

“AppReader/DocReader was unable to detect an active document window. Click in your document and restart AppReader/DocReader (ID #9).”

CAUSE

The AHOI modules for ZoomText 9.03.1 and earlier do not contain support for the Internet Explorer 7 browser.

SOLUTION

This problem has been resolved in the ZoomText 9.04 update, which is free to all users of ZoomText 9.00 through 9.03.1. The 9.04 update can be downloaded from the Updates page on Ai Squared’s website.

http://www.aisquared.com/support/more/updates

A fix for this problem will not be released for ZoomText 8. However, users of ZoomText 8 can obtain general reading functionality with AppReader and DocReader by disabling ZoomText’s IE AHOI module, as follows.

1. Close all applications.
2. On the ZoomText menu bar, choose Help > Tech Support.

   The About ZoomText dialog opens with the Tech Support tab displayed.

3. In the FixIt Command section, type ‘AHOI’ (without the quotes) in the text box, then click the FixIt button.

   The ZoomText AHOI Setup dialog appears.

4. In the list of ‘Installed AHOI’ modules, select Internet Explorer.
5. Click the Remove Module button.
6. Click the Exit button.
7. Exit and restart ZoomText.

After completing this procedure, ZoomText’s AppReader and DocReader tools, as well as the SpeakIt tool, will work in Internet Explorer 7. However, AppReader and DocReader may not read columns of text in the correct order. In addition, ZoomText’s Web Finder tool may not work.

To achieve full reading support in Internet Explorer 7, users of ZoomText 8 and earlier should upgrade to ZoomText 9.04