KB: Poor typing echo and tracking in Office 2007: Word, Excel and Outlook
KB#: 177
Last updated: October 17 2007
The information in this article applies to:
- ZoomText versions 9.11.1 and earlier
- Office 2007: Word , Excel and Outlook
PROBLEM
When using ZoomText 9.1 with the current releases of Microsoft Word 2007, Excel 2007 and Outlook 2007, you may experience poor performance with ZoomText's typing echo and tracking. These problems are due to changes in Word, Excel and Outlook.
SOLUTION
Solutions for these problems are now available by obtaining and installing Word and Excel hot fixes (available from Microsoft) and the ZoomText 9.12 update. Note: The Word hot fix also fixes the typing echo and tracking problem in Outlook 2007.
To obtain the Word and Excel hot fixes, call Microsoft support at 1-800-642-7676 and ask for the KB937200 and KB937209 hot fixes. For more information on these hot fixes, see the following Microsoft knowledge base articles:
Word hot fix - http://support.microsoft.com/kb/937200
Excel hot fix - http://support.microsoft.com/kb/937209
To obtain the ZoomText 9.12 update, after installing ZoomText, go to the Windows Start menu and choose Start > Programs > ZoomText > Check for Updates . This action will initiate ZoomText's online updating. When the update installation is complete restart your system.
If you have questions about these Office 2007 issues and fixes, you may contact Ai Squared's product support department at (802) 362-3612 or send email to support@aisquared.com.
