Tech Support Profile:  Gus Fleischmann

If you’ve called our technical support department recently, you might have gotten Gus on the other end of the phone.  He’s one of our newest members of the team and what better way for you to get to know him a little better than to read about him in ZoomNews!

Gus grew up in the Boston area and received his economics degree from UMass Amherst.  While his degree wasn’t computer specific, he has found himself in a variety of computer related jobs over the years - as a systems analyst and programmer for John Hancock, then at a bunch of software startup companies in the Boston/Cambridge area, and now he’s here in Vermont talking you through your ZoomText questions!

Having worked for many large companies, Gus is finding Ai Squared to be a perfect fit for him. 

“I wasn’t familiar with ZoomText prior to working here,” said Gus.  “It’s a really cool product and I enjoy working for a company that has such an appreciative and understanding customer base.  Patience on both ends really does go a long way - most problems we can resolve quickly, especially with our remote access capabilities.”

Gus and his wife Sandy, a registered nurse, and his son Patrick, a college student, all live in a historic house in southern Vermont.

“We love it here in Vermont,” said Gus.  “We vacationed here many times but now we can call this area home.”

Plus, there’s no Boston traffic to contend with here in the Vermont mountains - you just can’t beat that!  When he’s not busy answering your calls or responding to your emails, you might find Gus outside hiking, skiing, bicycling, or his latest interest - playing croquet!  You can also see Gus “in action” in a bunch of the ZoomText tips and tricks videos on our blog.

Next time you get him on the phone, be sure to say hi - even though you’ll have to excuse the fact that he’s a lifelong Red Sox fan.