Tech Support Profile: Lloyd Georgeson
I’d like to introduce you to our newest hire in technical support: Lloyd Georgeson. He’s been with us since December and has 20 years of tech support experience under his belt, which means he’s ready for all of your ZoomText questions!
Lloyd has been working with computers since “the dark days of DOS 3.3” back when he received his degree at the Computer Processing Institute of Hartford, CT. More recently, he worked for CompuWorks, Southwestern VT Medical Center’s helpdesk and Orvis - three other companies located in Vermont. He’s thrilled to be working for a small company again.
Before Lloyd started at Ai Squared, he had never heard of ZoomText. To prep for his interview, he read everything he could about us and was absolutely amazed that a product like this was being created right in his home state of Vermont.
“ZoomText is an amazing product,” said Lloyd. “And it’s great for everyone, not just those who are visually impaired.”
Lloyd himself uses ZoomText! He’s diagnosed with dyslexia and finds the reading tools immensely helpful. In fact, a lot of times when he’s at home with his wife, Rima, and their two kids, Blake and Tessa, he’ll turn on ZoomText and have it read aloud news stories to the whole room.
“It’s like having the radio on,” explained Lloyd. “I love how the whole family can hear something read at the same time and then we can talk about it. Not to mention that it really helps you become a better reader.”
When I asked Lloyd how he has been enjoying his job so far, he couldn’t say enough good things about working at Ai Squared, but also how much he enjoys the interactions with all of you!
“The ZoomText customer is absolutely outstanding,” he gushed. “I’ve learned a lot from them - they’re patient, and they actually do what I tell them to do over the phone! You don’t know how rare that is in a tech support position. Not to mention the satisfaction that comes from working for a company whose product actually changes people’s lives.”
Lloyd has talked to folks who, through the help of ZoomText, are completing their college degree, writing a textbook, starting and running their own online businesses, managing their retirement, and just staying connected to the world.
“ZoomText allows people to move about the cyber world in ways that they cannot do in the physical world because of their eye conditions,” said Lloyd. “I just enjoy getting to talk with people all over the world and from all walks of life.”
When Lloyd isn’t hard at work solving your ZoomText issues, you’ll find him at home tinkering with one of their many computers, listening to some Grateful Dead (he saw over 35 of their shows over the years!), operating his ham radio, or spending time with his family. Next time you give us a call and get Lloyd on the other end, give him a warm welcome to the Ai Squared family.
