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This time around, we are gathering your feedback about our support and sales teams. We are always looking to improve our services and we pride ourselves on providing the best customer support.
If you’ve contacted either our support or sales team (or both) in the last year, we’d love to hear about your experience. Everyone who fills out the brief survey will receive an entry into the drawing for a $100 Amazon.com gift certificate.
You have until May 16th to fill out the survey but why not take a few minutes now and enter the drawing? Good luck and we appreciate your comments!
If you’ve called tech support lately, it’s possible that you’ve spoken with Breton Knight. He’s our newest tech in support, though he has been here almost a year and a half already - time sure flies. Breton is always eager to help and is very patient on the phone - we are lucky to have him here at Ai Squared! Now let’s get to know him a bit better…
Breton was born and raised in our home state of Vermont and graduated with a degree in programming from the New England Institute of Technology (NEIT) in Rhode Island. Luckily for us, Breton wasn’t able to find a job near NEIT so he moved back to Vermont after graduation. A friend of his told him about an open position here at Ai Squared, and you can say the rest is history.
“I love the personal and relaxed environment here at the Ai Squared office,” says Breton. “Plus the customers we help are very kind and friendly. I got very lucky to have found such a great job right out of college.”
Breton and his fiancée Jasmine have their hands full with their adorable 18-month old daughter Kaia - check out the cute picture of them above! When not hard at work, you might find Breton camping in the summer with family and friends. Be sure you give him a warm hello next time you’re talking with him on the phone.
Kickstarter is a fascinating place - you can easily spend hours perusing the interesting projects that people are hoping to get financed. We featured one project on our blog last summer for The Bradley, a timepiece that requires no sight to tell the time. That project was immensely successful and grossly outperformed its goal. While they hoped to raise $40,000, by the end of the campaign they collected over $450,000!
Well now we’ve got another one for you to consider - “The 100 Cameras Project”, an extension of a successful program that was chronicled in an award winning documentary, Shooting Beauty. Over the past decade, Courtney Bent has adapted cameras for people with a wide range of disabilities - from those who cannot speak to those who have to press the shutter button with their tongue since they’re unable to use their hands. She gathered the works of art from her photographers and created a very special exhibit that not only allowed their unique perspectives to be seen but also helped to spread awareness of ability just as much as disability.
For even more information, head over to our blog!
We would love for you to join us for a free live webinar. The topics we’re covering in the coming weeks are: “Introducing ZoomText University” where we talk about our in-person training events and “Using ZoomText & Gmail: Gmail Keyboard Accessibility Settings” where we will show you how to turn on keyboard shortcuts so you can easily navigate through your inbox or start writing an email message when using ZoomText.
Hope to “see” you there!
Have you heard about ZoomText University? Our hands-on training courses are a great way to learn all the ins and outs of ZoomText. The courses take place over two days; you have a lot of fun while learning a lot and you’ll come away with some pretty nice gifts as well.
Check out all the courses we have coming up - right now there are seven classes to pick from, taking place all over the United States. We’ll be adding a bunch more soon, but if you don’t see one that works for you or have questions, please email Kimberly Cline or call her at (802) 367-6152.
ZoomText user Kathy Kalaluhi sent in a bunch of websites that she thought other ZoomText users would find interesting and helpful. We liked the idea so much that it’s become a regular “column” in ZoomNews! Below were her suggestions and if you’d like to submit any websites for the next issue, please email them to Becca.
We’re excited to announce that the next free update in the ZoomText 10.1 cycle is here. This release contains mostly bug fixes but we also improved the startup experience, enhanced the mouse pointers, optimized overall performance, and made several improvements in Office 2013.
If you own ZoomText 10.1 and you’ve got it set to download updates automatically, you’re good to go - the next time you launch ZoomText it will install the update for you. Otherwise, just go to the Help menu and choose “Check for Program Updates...”.
If you do not yet own ZoomText 10.1 and need support for a Windows 8 or 8.1 machine, please contact our sales team to get a quote: (802) 362-3612 option #2.
With the new Multilingual Edition, you can capture and read printed materials in over 150 languages. The captured text can be read aloud using your choice of over 70 premium-quality “ZoomText Voices”. You can even set it so that languages are detected automatically – in documents containing more than one language, the voice will switch as soon as a different language is detected, providing an enhanced reading experience.
Currently an ImageReader English-Only customer? You can upgrade to the Multilingual Edition for just $149. Call our sales team to place your order: (800) 859-0270.
Want to learn more and see a video of the new Multilingual Edition in action? Head on over to the ImageReader page.
ZoomText ImageReader… Portable, Affordable, and Easy to Use.
In the last issue of ZoomNews, we asked you to send in your testimonials on how ZoomText or any of our products has improved your life. First off, congratulations to Claude Roberts whose name was drawn in the raffle and is our $100 Amazon.com gift certificate winner!
We would like to thank each and every person who submitted their story. The entire staff here at Ai Squared enjoyed reading them - we have some pretty amazing customers! While we encourage you to read through the entire document, here are some great tidbits:
Read on for more great testimonials!
Coming this spring: ZoomText Mac with speech! We’ve been hard at work on a bunch of features including Focus Echo, Mouse Echo, and WebReader. Here’s a rundown of each:
Read on for all the details!