Support
We’re here to help!
Welcome to Ai Squared’s support section. Here you can find all kinds of helpful information to diagnose problems you’re having, contact us with questions, learn more about our software, and much more.
Our top-notch support team of James, Michael, Lloyd, and Breton headed up by Gary, are here to help you every step of the way. Don’t hesitate to contact us with any questions or problems that come up.
What to do if you have Internet Explorer 9 on your machine
Microsoft released Internet Explorer 9 earlier this year, which included support for HTML5, Direct2D and other new hardware acceleration technologies designed to increase the speed and performance of Internet Explorer. These new technologies bring new challenges for accessibility programs like ZoomText. More specifically, these technologies will have crippling adverse effects on ZoomText’s xFont, tracking and screen reading features. Therefore, at this time we are advising ZoomText users not to install or upgrade to Internet Explorer 9, as doing so will result in a loss of ZoomText functionality within Internet Explorer, and possibly a decrease in personal productivity. We do want to assure you that we are working on overcoming these problems and will provide a solution as quickly as possible.
In the meantime, we encourage users who want to use Internet Explorer to downgrade their machines to run Internet Explorer 8. You can follow these instructions.
- Open your “Control Panel”
- Navigate to “Programs and Features”
- Click the link that says “Installed Updates”
- You’ll find Internet Explorer 9 in the list
- Highlight the entry and click “Uninstall”
- You will be asked to reboot your machine which will now be running IE8
You’ll need to stop Internet Explorer 9 from loading again via automatic updates by downloading this tool: Block Internet Explorer 9 Automatic Update
ZoomText with Firefox 4 and up: Loss of xFont
Mozilla’s latest releases of Firefox include support for HTML5, Direct2D and other new hardware acceleration technologies designed to increase the speed and performance of Firefox. These new technologies bring new challenges for accessibility programs like ZoomText. More specifically, these technologies will have adverse effects on ZoomText’s xFont technology.
There is a remedy! Please read the Knowledge Base article for complete details.
Thank you,
The Ai Squared Support Team
You can go to our knowledge base to read about the latest issues and solutions on how to fix them.
Remote Control Support
The Ai Squared Technical Support Department offers remote control support of PC’s for users that require support where the Support Representatives can see the screen, control the mouse and work as if physically present to resolve issues that cannot be resolved via phone or email support.
* When instructed by a Support Representative please click on the following link to do a Remote Session.
Tech Support Tips on Video!
Check out the video section of our blog where you’ll find various tech support tips on video! Check back often as we’ll be adding a new one every week.
Latest News:
Join our webinar on 5/22!
On May 22nd from 11:00 AM - 12:00 PM EST, we’ll be hosting a free webinar entitled “An In-Depth Look at the New ZoomText 10 Camera Feature”. It’s designed for beginning and intermediate ZoomText users and will present a comprehensive look at the new ZoomText 10 Camera feature. Some of the topics to be covered will be: how to set up and use the camera; available configuration settings; and hotkeys.
It will be given by Product Support Specialists James Jandzinski and Breton Knight. While it’s free to participate, you need to sign up so go to https://www3.gotomeeting.com/register/965690126 today! After registering you will receive a confirmation email containing information about joining the webinar.
Check out our training page for a complete list of all upcoming educational opportunities.
ZoomText 10.0.2 is released!
We’re excited to announce that the next free update in the ZoomText 10 cycle is here! ZoomText 10 is now available electronically in the following languages: Chinese, Hebrew, Hungarian, Icelandic and Turkish; these are in addition to the 13 languages that were already supported in version 10.
We also optimized the ZoomText Camera feature to provide faster video performance when the camera image is rotated to 90, 180 or 270 degree orientations.
Read more about 10, read the release notes, or download a free 60-day trial to give it a try yourself.
