Frequently Asked Questions

What is product activation?

Product activation is an anti-piracy technology designed to verify that ZoomText has been legitimately licensed.

How does product activation work?

The activation process verifies that the serial number is legitimate and has not been activated on more computers than allowed by the ZoomText Software License Agreement.

What happens if I don’t activate my product?

If you don’t activate your product by the 60th day (after installation), ZoomText will stop working until you activate it.

What if my product activation fails?

Product activation will only fail under exceptional circumstances. In most cases, you can reactivate ZoomText as quickly and easily as the original activation. If your attempt to reactivate fails, contact Ai Squared Product Support for help.

What if I need to reformat or upgrade my computer?

If you need to reformat your hard drive or upgrade your Windows operating system, you should first transfer your ZoomText software license back to the ZoomText activation server.

Note: You do not need to transfer your ZoomText license when installing Windows service packs and hot fixes.

What if I want to move my ZoomText software to another computer?

Should you want to move your ZoomText software to a new computer, it is important that you first transfer your software license back to the ZoomText activation server. This preserves your software license so that it may be used to activate your new installation of ZoomText.