February 8, 2017: Urgent Notification
Forthcoming Startup Failures in ZoomText 10.1 and other Ai Squared Software Products
The digital certificate used to certify newer ZoomText and Window-Eyes software products has been compromised. As a result, our certificate will be revoked on or around January 26th, which will result in startup failures for the following Ai Squared products.
Affected Ai Squared Software Products
When attempting to start the following Ai Squared software products, the product will fail to launch and display a Windows error message: “A referral was returned from the server”
- ZoomText Magnifier – Build numbers 10.10.8 through 10.11.6
- ZoomText Magnifier/Reader v10.1 – Build numbers 10.10.8 through 10.11.6
- ZoomText Fusion v10.1 – Build numbers 10.11.1 through 10.11.5
- ZoomText Keyboard v4 – Build numbers 4.0.0 and 4.1.0
- Window-Eyes v9.5 – Build numbers 9.5.1 and 9.5.3
When attempting to start the following Ai Squared software products, the product may launch even though the certificate has been revoked. Anti-virus utilities may detect the invalid certificate and block the software from running.
- ZoomText ImageReader v1.2 – Build numbers 1.2.16106
- ZoomText Voices (language packs) v1.0 – Build numbers 184.108.40.20693
- Vocalizer Expressive v1.3 (for Window-Eyes) – Build numbers 220.127.116.1129
Note: Inspection of the certificate will show that the certificate is invalid. Inspection and validation of certificates is a process performed by some organizations.
Solution (software updates)
For each of the affected products, software updates incorporating a new digital signature will be released and available for download prior to January 26th. These updates will be available using the Check for Updates wizard where available or by download link listed below:
|ZT Magnifier v10.1 Domestic||10.11.7|
|ZT Magnifier v10.1 International||10.11.7|
|ZT Magnifier v10.1 USB Update||10.11.7|
|ZT Magnifier/Reader v10.1 Domestic||10.11.7|
|ZT Magnifier/Reader v10.1 International||10.11.7|
|ZT Magnifier/Reader v10.1 USB Update||10.11.7|
|ZT Fusion v10.1||10.11.7|
|ZT Fusion v10.1 USB Update||10.11.7|
|ZT Keyboard v4.1||v4.1|
|ZT ImageReader v1.2 (see note below)||1.2a|
|ZT Voices v1.0||10.11.7|
|Vocalizer Expressive v1.3 (for Window-Eyes)||1.3|
Note: The ImageReader installer provided on this webpage requires that you uninstall the old version of ImageReader from your system before installing this new version. To update the ImageReader software without this requirement, run the update wizard in the ImageReader software by selecting Help > Check for Program Updates in the ImageReader menu bar.
Updating Your ZoomText 10.1 USB Drive
Use the following procedure to update your ZoomText 10.1 USB drive with the ZoomText 10.11.7 update:
1. Download the ZoomText USB update (from the table above).
2. Plug in your ZoomText USB thumb drive.
3. Double-click on the downloaded file to launch the update utility.
4. Follow the instructions to complete the update.
|ZT Magnifier v10.1 Server||10.11.7|
|ZT Magnifier v10.1 Client||10.11.7|
|ZT Magnifier/Reader v10.1 Server||10.11.7|
|ZT Magnifier/Reader v10.1 Client||10.11.7|
|ZT Fusion v10.1 Server||10.11.7|
|ZT Fusion v10.1 Client||10.11.7|
Warning When Disabling Security Options
Various websites provide steps for disabling Windows security options with the expectation that unsigned software executables will start and run. Disabling these security options will not fix these problems for the ZoomText and Window-Eyes products and may compromise security and protection from malware. Ai Squared strongly recommends against disabling these security options.
We apologize for the inconvenience this issue has caused you, but assure you we are doing everything possible to rectify this matter as soon as possible. To minimize downtime, we encourage you to update your software as soon as possible.
If you have questions or require assistance resolving this problem, contact the Ai Squared support team at (727) 803-8600 option 2 or email@example.com.
- globe Ai Squared
130 Taconic Business Park Rd Manchester Center, VT 05255
- phone +1 (802) 362-3612
- fax +1 (802) 362-1670
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